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Vanderbilt
Homes strives to provide our
homeowners with the best
customer service in the industry;
which starts from the day you
begin to make your custom home choices
to long after you move into your
new Custom Vanderbilt Home.
As a homeowner of a Custom Vanderbilt
Home you have a choice when it
comes to requesting a repair;
refer Service Request Procedure,
option a, b, c and d. Vanderbilt Homes strongly
encourages you to use option
a.
This options gives you the capability of viewing all
repair progress & activity
online. If your request
list is more than 2 items or is
your 1 year anniversary list,
then please use option b, c or
d. All repair requests will be
entered by Customer Service into
myhomeprofile.com so that
you maintain the capability of
viewing progress online.
SERVICE
REQUEST PROCEDURE
1. Please
select one
of the following methods to
submit your Service Request.
Option a.
Log onto www.myhomeprofile.com
using your user name &
password and
submit a Service Request Form. Your User Name
& Password was
provided to you in your Home Info. Binder.
Option b. E-mail a
completed Service
Request Form to
CustomerService@vbhomes.net
Option c. Fax a
completed Service Request Form to
559-291-5557
Option d. Mail a
completed Service Request Form
to:
Vanderbilt Homes Customer Service
3201 Holly Ave
Clovis, CA 93611
2. Vanderbilt Homes Customer Service will
acknowledge receipt of your
Service
Request within one business day.
3. An appointment will be scheduled
to review and discuss the Service Request.
Please refer to your 2-10 Home Buyers
Warranty Booklet to determine
covered
items; we will be using this
booklet to make any
determinations.
4. Vanderbilt Homes
Customer Service will issue work
orders to Subcontractor(s)
for
approved repairs.
Subcontractor(s) will contact
you directly to schedule the
repairs.
All repairs will be completed
during normal working hours.
Please ensure that you,
or another adult, are present
while the repairs are being
completed. Once the
repairs have been completed and
you are completely satisfied,
please sign the
Subcontractor(s) Work Order.
5. Subcontractor(s)
will submit the signed Work
Order to Vanderbilt Homes Customer
Service. A Customer Service Rep. will
call you to verify that
you are completely
satisfied with the repair. If
you do not receive a call,
please feel free to call us
at
559-291-5556
or e-mail us at
CustomerService@vbhomes.net.
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